What We Collect and Why We Hold It
When you open an account with 4svip, we collect the details you submit during registration — name, email address, and contact number. When you deposit or withdraw via DANA, OVO, or GoPay, we record the transaction reference, amount, and wallet identifier linked to that operation. We
-
1
do not store your full e-wallet PIN or password at any point. We also collect device data — your browser type, IP address, and session timestamps — to detect unusual access patterns and keep your account safe. If you contact our support team, those conversations are
-
2
kept on file to resolve follow-up issues. We retain your account data for as long as your account remains open and for the period required by applicable law after closure. You have the right to ask what data we hold, request a correction if something is
-
3
wrong, or ask us to delete records where the law in your region permits this. Availability of certain data rights depends on local law and the eligible region from which you access our platform. We do not sell your personal data to third parties. Analytics partners
-
4
may receive anonymised, aggregated data only — never your name, wallet ID, or contact details.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.